Command Watch FAQs
Commonly-asked questions about our control room products and services that our customers have.
Frequently Asked Questions
General Control Room Questions
What types of facilities do you provide console furniture solutions for?
We specialize in designing, manufacturing, and installing control room console furniture for
- Mission-critical facilities
- Emergency dispatch/911 call centers
- Network operations centers (NOCs)
- Process control rooms
- Military/government EOCs
- Mission Control Centers MCCs,
- Education spaces
- Prison and correctional facilities
- Security and surveillance centers
- Military UAV and UAS drone facilities
- Energy plant/power generation spaces
- Transportation and air traffic control rooms
- Other critical environments
What is a NOC? How do you pronounce it?
NOC stands for Network Operations Center. It’s pronounced “nock” (rhyming with “rock”).
What makes Command Watch different from other control room furniture providers?
We focus on simplicity, value, and state-of-the art design in our control room furniture. Unlike competitors who overcomplicate the process, we streamline design and procurement to keep manufacturing costs low. This lets us prioritize customer service and pass the savings on to you. We also focus on the operator and ensure a design is ergonomic for 24/7 use.
Do you offer design services or just console furniture?
We offer a comprehensive solution, including control room design, custom millwork, AV solutions and video display walls, and a range of control room accessories, in addition to our core console furniture offerings.
Are your consoles built for 24/7 environments?
Yes, our Command Watch line of console furniture is specifically designed and built to endure the rigorous demands of 24/7 operations in NOCs, EOCs, control rooms, data centers, and command centers.
Who are your typical customers?
We cater to a wide range of business and government sectors that demand tailored, mission-critical control room solutions. The largest companies in the world trust Command Watch for console furniture workstations and installation services in their critical facilities.
Some of our trusted customers include the US Army, Boeing, NASA, Honeywell, and the US Navy, to name a few.
Console Furniture Product-Specific Questions
What console furniture lines do you offer?
We offer two main lines: the fully-enclosed, premium Command Watch console and the open-air Command Flex line, designed as either an adjustable-height sit-stand console or a fixed-height desk.
What are the key features of your console furniture?
Our console furniture features a modular design, adjustable monitor arms, easy access to desktop controls, customizable features, steel and aluminum frames designed for long-term use, and integrated cable management. We custom engineer our line of control room console furniture solutions.
What does "modular" mean in the context of your consoles?
The modular design means our consoles can be easily configured and reconfigured to meet specific needs of your critical space. As your organization grows, you can add additional console modules.
What are the key benefits of using modular design in control rooms?
There are 10 key benefits of using modular design in control rooms include:
- Faster deployment: Modular control rooms can be prefabricated off-site and quickly installed, reducing construction timelines significantly
- Cost-effectiveness: The controlled manufacturing environment leads to increased efficiency and reduced material waste, resulting in lower overall costs.
- Scalability and flexibility: Modular designs can be easily reconfigured, expanded, or relocated to meet changing business needs.
- Quality control: Construction in a controlled factory setting ensures consistent quality and compliance with industry standards.
- Minimal site disruptions: Off-site construction reduces on-site disruptions to existing operations.
- Customization: Modular control rooms can be tailored to specific applications and requirements.
- Enhanced security: The steel construction of modular containers provides better protection against physical threats and environmental factors.
- Portability: Modular control rooms can be easily transported and relocated as needed.
- Space efficiency: Modular designs can be adapted to fit various spaces and configurations, including elevated or two-story setups.
- Environmental control: Modular control rooms can provide sound insulation and climate control, creating a comfortable work environment for operators and protecting sensitive equipment.
Are your consoles SCADA/DCS compatible?
Yes, our consoles are designed to be compatible with SCADA/DCS (Supervisory Control and Data Acquisition/Distributed Control System) environments.
Can I customize the Command Watch and Command Flex control room furniture?
Yes, our Command Watch control room furniture solutions are highly customizable to fit the specific requirements of each control room. We can design, manufacture, and install a solution unique to your application.
Design & Installation Questions
Do you offer onsite installation services with your NOC/control room solutions?
Yes, we provide complete installation services for our NOC/control room console furniture solutions.
Can you help with control room design?
Yes, we offer comprehensive control room design services. Our seasoned design team is ready to help you get started today.
How do you ensure operators have a good line of sight to the display wall?
Our design team will provide a layout that ensures your control room operators have a direct line of sight to the display wall, preventing eye strain.
How do you address ergonomics in your designs?
Our console furniture engineers will provide a design to prevent fatigue and ensure the operator’s long-term comfort within the critical 24/7 environment. We focus on ergonomic qualities in our console designs.
Budget & Cost Questions
Is control room furniture a large capital expense?
Traditionally, control room furniture has been a significant capital investment. However, our console product lines are designed to provide full functionality without exceeding your budget. Our Command Flex line of NOC consoles were designed to be high quality while also coming with fewer bells and whistles to keep costs down.
How do you keep costs down?
By keeping it simple, we keep our console furniture manufacturing costs low, dedicate our resources to customer service, and pass the savings on to you. We streamline our approach to reduce manufacturing costs and prioritize exceptional customer service.
Will the solution be within the constraints of the government budget?
Yes, we specialize in designing, manufacturing, and installing tailored solutions that align with your requirements—all while staying within the constraints of tightening government budgets.
Is Command Watch a certified GSA contractor?
Yes, Command Watch is a certified GSA contractor. Learn more about GSA certification here.
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The static, fixed-height Command Flex console can be arranged as a stand-alone desk or can be configured with multiple interconnected modules to accommodate multiple operators.
The adjustable-height Command Flex console can be configured with other sit-stand desks, and it is also possible to arrange them with static (fixed-height) work stations adjacent but unconnected.
